2021-22 Annual Report online version
This report is verified to be accurate for the purposes of annual reporting to the Parliament of South Australia.
Submitted on behalf of the Department for Trade and Investment by:
Department for Trade and Investment
From the Chief Executive
DTI has done this by assisting with local business growth and generating economic opportunities for the state.
In 2021-22, DTI was directly responsible for attracting over $504 million of foreign investment into South Australia by supporting companies to expand or establish their operations.
This also led to the creation of over 7600 new jobs in the state.
Large, multinational companies including Salesforce, Microsoft Azure, Nokia and Cognizant, have moved here as a result of negotiations with DTI whilst Deloitte and PwC, already based in Adelaide, expanded, creating 2500 jobs between them.
Now it’s time to move to a new phase. DTI will seek even more economic development with the establishment of Invest SA.
Invest SA will focus on driving inbound international and national investment into the state – leveraging South Australia’s competitive strengths and competencies. Invest SA will coordinate and facilitate connections across government agencies and regulators to help businesses easily navigate government process, connecting international and national investments to critical industry and research partners, market opportunities and ultimately, export gateways.
Despite the challenges of doing business internationally, DTI has provided opportunities for exporters to continue to trade, with 61 digital webinars, seminars and business-to-business matching events.
DTI successfully facilitated 187 trade outcomes for South Australian businesses, adding $210 million to the state’s export figures, in addition to supporting 166 South Australian businesses to become new exporters or to enter new markets.
To bolster companies further in overseas markets, the South Australian Government opened a new trade and investment office in San Francisco.
The Global Expansion Program has supported 30 South Australian businesses to grow their export capability into new and existing markets with more than $1.5 million already committed. The funding program is available until June 2024, with a total of 40 companies able to receive funding up to $50 000 each. A further 30 companies will receive free business reviews undertaken by expert service providers to help identify export gaps and grow capability.
The re-invigoration of Brand SA will focus on marketing South Australian made products and grown produce to markets intrastate, interstate and overseas. Brand SA will be a dedicated division within DTI and will lead a new Buy Local campaign to encourage South Australians to switch $1 in every $20 of their spending to local products.
From 1 July 2022, the roles and responsibilities of the Department has expanded to include Planning and Land Use Services. This will provide further opportunities to ensure a collaborative approach to service delivery.
South Australia’s economic future shows promising growth through continued trade activity and by actively seeking investment that will lead to the creation of more jobs for South Australians.
Department for Trade and Investment
Overview: about the agency
Our strategic focus
Enabling economic growth in South Australia by attracting investment, increasing exports, building the state’s global reputation, and removing barriers to business.
DTI promotes South Australia as a preferential investment destination across core sectors and emerging industrial capabilities of global significance, driving economic growth and increased value-add activities across sectors of competitive advantage.
DTI will target productive sustainable foreign direct investment and local re-investment into South Australia by linking South Australian industries and businesses with on-the-ground trade and investment opportunities in key global markets through a network of international offices; and facilitate increased and more diverse exports from South Australian businesses through targeted support and capability building programs and projects.
DTI leads the development of trade and investment policies, programs and projects supporting economic growth strategies.
Trust – We build trust, we promote confidence in each other and our services.
Can do – We have a ‘can do’ attitude, are proactive, energetic and positive.
Commercial – We are commercial and customer focused, setting high standards and driving outcomes.
One Team – We take a collaborative approach, share our wins and focus on creating better solutions by working together with industry.
Courageous – We empower and promote leadership at all levels.
Questioning & Innovative – We are forward looking and continually improving.
Our functions, objectives and deliverables
- Target, develop and attract productive investment across core sectors and emerging industrial capabilities of global significance into South Australia, driving economic growth and increased value adding activities across sectors of competitive advantage.
- Link South Australian industries and businesses with on-the-ground trade and investment opportunities in key global markets through a network of international offices, and targeted trade and investment in-market missions.
- Facilitate increased and more diverse exports from South Australian businesses through targeted support and capability building programs and projects.
- Lead the development of trade and investment policies, programs and projects.
- Manage the Industry Capability Network SA (until 30 June 2022).
Our organisational structure
Changes to the agency
- Planning and Land Use Services, Office of the Surveyor-General, Office of the Registrar-General and Office of the Valuer-General transferred from the Attorney-General’s Department to DTI; and
- Industry Capability Network SA and International Education functions, including StudyAdelaide, transferred from DTI to the Department for Industry, Innovation and Science.
Previously, Minister Champion served in the Federal Parliament for 15 years, initially as the Member for Wakefield for twelve years, and most recently as the Member for Spence for three years.
During his time in Federal Parliament, Minister Champion served on the Joint Standing Committee for Foreign Affairs, Defence and Trade for an extended period, including as the Deputy Chair. In addition, he has served on the Standing Committees for Industry, Science, and Innovation; Primary Industries and Resources; and Infrastructure and Communications.
Minister Champion is the Member for Taylor, which he has represented since the March 2022 State election.
Our Executive Team
Chief Executive – Ms Leonie Muldoon
Deputy Chief Executive – Ms Megan Antcliff
Director Strategic Operations – Ms Sophie Adlaf
Director International Markets – Mr John Ellis
Director State Promotions – Ms Belinda Redman
Director Strategy, Policy and Analytics – Mr Justin Ross
Director Food, Wine and Agribusiness – Ms Nicolle Sincock
Director Minerals and Energy – Mr Wayne Emery
Director Space – Ms Tiffany Katchmar
Director Creative Industries and Hi-tech – Mr Gavin Artz
Director Health and Medical – Mr Mark Wheeler
Director International Education and Tourism – Mr Taliessin Reaburn
Director Defence and Industry Capability Network – Mr Pete Woods
Legislation administered by the agency
The agency's performance
Performance at a glance
- Facilitated over $504 million of foreign investment into South Australia in priority sectors from companies that are a direct client of DTI.
- Supported the creation of over 7600 new jobs in South Australia in priority sectors from companies that are a direct client of DTI.
- Facilitated 187 successful trade outcomes for South Australia, adding $210 million to state exports, in addition to supporting 166 South Australian businesses to become new exporters or to enter new markets.
- Expanded South Australia’s footprint in the United States of America (USA) by establishing trade and investment representation in San Francisco.
- Commenced the Wine Export Recovery and Expansion Program to drive South Australian wine exports in the United States of America, United Kingdom, Canada and other key markets.
Agency response to COVID-19
- With COVID-19-related international travel restrictions in place until February 2022, DTI continued to promote South Australia as a valued trade partner and an attractive investment destination virtually through 61 digital webinars, seminars and business-to-business matching events.
- DTI provided secretariat support for the Minister for Trade and Investment’s Freight Recovery Taskforce. This forum was critical in negotiations with the Commonwealth’s International Freight Assistance Mechanism, and secured subsidies for ex-Adelaide freight flights to Singapore, Hong Kong and Doha, which would not otherwise have been available.
Agency contribution to whole of government objectives
In 2021-22, DTI attracted over $504 million of investments, creating over 7600 new jobs in South Australia in priority sectors from companies that are a direct client of DTI.
In 2021-22, DTI:
- achieved client satisfaction with its trade and investment support activity of 87 per cent; exceeding the target of 80 per cent
- assisted 166 South Australian businesses to become new exporters or to enter new markets; exceeding the target of 140; and
- conducted 61 digital promotions, webinars, seminars and business-to-business matching sessions.
Agency specific objectives and performance
- Targets, develops, and attracts productive investment into South Australia to grow the economy and increase employment.
- Develop and implement strategies and programs that increase the international competitiveness of South Australian businesses and facilitate international exports and high value jobs growth.
|Target, develop and attract opportunities to increase investment into South Australia, grow the economy and increase employment||Facilitate $750 million foreign investment into South Australia in priority sectors from companies that are a direct client of DTI||Facilitated over $504 million of investment for this aspirational target in DTI priority sectors predominantly Hi-Tech; Health and Medical; Tourism; Food, Wine and Agribusiness and Defence|
|Create 4000 new jobs in South Australia in priority sectors from companies that are a direct client of DTI||Supported the creation of over 7600 new jobs|
|Hold 60 Digital SA promotion, webinars, seminars and business-to-business matching sessions||Delivered 61 Digital SA promotion, webinars, seminars and business-to-business matching sessions|
|Achieve 80 per cent client satisfaction on DTI trade and investment support activity||Achieved 87 per cent client satisfaction on DTI trade and support activity|
|Growth of South Australia’s share of announced Foreign Direct Investment (FDI) coming into Australia to 6 per cent||Achieved a 3.1 per cent share of announced FDI into Australia|
|Develop and implement strategies and programs that increase the international competitiveness of South Australian businesses and facilitate international exports and high value jobs growth||Facilitate $50 million of export deals for South Australia in priority sectors from companies that are a direct client of DTI||Added $210 million to state exports and facilitated 187 successful|
|Provide 150 trade outcomes for South Australia in priority sectors from companies that are a direct client of DTI||Added $210 million to state exports and facilitated 187 successful|
|Support 140 South Australian businesses to export for the first time or enter new markets supported by DTI programs||Supported 166 South Australian businesses to export for the first time or enter new markets.|
Corporate performance summary
Employment opportunity programs
|Diversity and Inclusion||DTI undertook a number of initiatives and programs that
support reconciliation, gender equality, disability and diversity
as part of the department’s:
|First Nations Employment||
DTI worked towards increasing the employment of First Nations people and has included a target in our Reconciliation Action Plan. As at 30 June 2022, 2.4 per cent of our workforce identified as First Nations people.
In addition, DTI launched a First Nations Recruitment and Retention Strategy with a focus on cultural safety and supporting our First Nations employees access to professional development.
DTI had a participant in the Jawan Secondment Program, which provided an immersive secondment opportunity within an Aboriginal-led community organisation.
DTI is developing its second Reconciliation Action Plan.
|Skilling SA Public Sector Project||The Skilling SA Public Sector Project builds workforce capability by providing education and career opportunities for South Australians. In 2021-22, one person completed employment with DTI as a trainee under the Aboriginal Traineeship Program. The program provided a Certificate III qualification. In addition, two employees are undertaking training, one being a Certificate IV in Work Health and Safety, and another being a Certificate IV in Project Management Practice.|
Agency performance management and development systems
|Performance management and development system||Performance|
|Performance management and development is a twoway process between managers and employees to discuss performance planning and development needs. It is expected that employees have formal conversations about their performance twice a year||DTI continuously monitors and supports employees to engage in regular and meaningful performance development conversations to discuss progress, achievements and development goals. Compliance with performance development requirements is recorded and monitored through HR21. On 7 and 15 March 2022, two half-day face-to-face training sessions were undertaken by Executives. As at 30 June 2022, 50 per cent of employees had a formal performance discussion with their manager in the past six months.|
|Leadership Development||DTI employees participated in leadership and development initiatives, such as the Executive Excellence Program. DTI also continued with an internal leadership program to embed united leadership and one team practices across the department.|
Work health, safety and return to work programs
|ELEVATE Wellbeing Program||DTI continues to offer a variety of activities and actions to support employee wellbeing under each of the four pillars of Mind, Body, Connection and Purpose. Key activities included financial wellbeing sessions with Super SA, annual influenza vaccinations, tea and water infusions, Corporate Cup, and promotion of days of significance.|
|Mental health||DTI provides a professional free counselling service to employees and their immediate families who are dealing with personal or work-related issues as part of our Employee Assistance Program. In September 2021, DTI promoted R U OK? day, with guest speaker Dr Joep Van Agteren, lead researcher at the Wellbeing and Resilience Centre SAHMRI and co-founder of Be Well Co Pty Ltd.|
|White Ribbon Workplace Accreditation Program||In June 2021, DTI was successfully re-accredited under White Ribbon Australia’s Workplace Accreditation Program. DTI recognises that gendered violence is predicated by gendered disrespect, and that maintaining a respectful workplace culture acts as a primary prevention mechanism against workplace, domestic and family violence. DTI also provides mandatory training modules to prevent men’s violence against women and conducted face-to-face training in preventing domestic violence in October 2021.|
Workplace injury claims
|Workplace injury claims||Current year 2021-22||Past year 2020-21||% Change (+ / -)|
|Total new workplace injury claims||0||1||-100%|
|Seriously injured workers*||0||0||0|
|Significant injuries (where lost time exceeds a working week, expressed as frequency rate per 1000 FTE)||0||0||0|
*number of claimants assessed during the reporting period as having a whole person impairment of 30% or more under the Return to Work Act 2014 (Part 2 Division 5)
Work health and safety regulations
|Work health and safety regulations||Current year 2021-22||Past year 2020-21||% Change (+ / -)|
|Number of notifiable incidents (Work Health and Safety Act 2012, Part 3)||0||0||0|
|Number of provisional improvement, improvement and prohibition notices (Work Health and Safety Act 2012 Sections 90, 191 and 195)||0||0||0|
Return to work costs
|Return to work costs**||Current year 2021-22||Past year 2020-21||% Change (+ / -)|
|Total gross workers compensation expenditure ($)||$4774||$52 565||-90.9%|
|Income support payments – gross ($)||$3129||0||-|
**before third party recovery
Executive employment in the agency as at 30 June 2022
|Executive classification||Number of executives|
Financial performance at a glance
|Statement of Comprehensive Income||2021-22 Budget $000s||2021-22 Actual $000s||Variation $000s||2020-21 Actual $000s|
|Total Income||47 123||47 747||(624)||50 600|
|Total Expenses||69 794||53 104||16 690||59 557|
|Net Result||(22 671)||(5 357)||(17 314)||(8 957)|
|Total Comprehensive Result||(22 671)||(5 357)||(17 314)||( 8 957)|
|Statement of Financial Position||2021-22 Budget $000s||2021-22 Actual $000s||Variation $000s||2020-21 Actual $000s|
|Current assets||5 926||21 056||(15 130)||28 411|
|Non-current assets||4 851||4 874||(23)||5 991|
|Total assets||10 777||25 930||(15 153)||34 402|
|Current liabilities||9 531||6 973||2 558||9 201|
|Non-current liabilities||5 246||5 643||(397)||6 530|
|Total liabilities||14 777||12 616||2 161||15 731|
|Net assets||(4 000)||13 314||(17 314)||18 671|
|Equity||(4 000)||13 314||(17 314)||18 671|
department, the nature of work undertaken and the actual payments made for the work
undertaken during the financial year.
|Consultancies||Purpose||$ Actual payment|
|All consultancies below $10 000 each - combined||Various||$8 355|
|Consultancies||Purpose||$ Actual payment|
|Deloitte Access Economics||To develop a business plan for the Australian Space Manufacturing Hub||$72 220|
|Deloitte Financial Advisory||To develop a proposal to support the department in relation to the procurement of a facility operator for the high-tech manufacturing, assembly and test facility at the Australian Space Park.||$102 886|
|Deloitte Touche Tohmatsu LLC||To develop an application for Commonwealth grant funding support under the Manufacturing Collaboration Stream of the Modern Manufacturing Initiative.||$104 000|
|PwC||Protective Security Framework Review||$44 203|
|Stuart Coaching and Consulting||Organisational Development - Reconciliation Action Plan||$15 840|
agency, the nature of work undertaken, and the actual payments made for work
undertaken during the financial year.
|Contractors||Purpose||$ Actual payment|
|All contractors below $10 000 each - combined||Various||$113 502|
|Contractors||Purpose||$ Actual payment|
|AECOM Australia Pty Ltd||Review of Former Bowden Gasworks Procurement||$40 800|
|AI Group Limited||Business Reviews for the Global Expansion Project - Cohort 2||$50 000|
|Australian Industry Group||Export Fundamentals program workshops, coaching and mentoring||$104 810|
|Corporate Connect.AB Pty Ltd||DTI Mentoring Program||$14 650|
|De Danske Vinrejser||Wine Masterclass||$21 111|
|Deloitte Tax Services Pty Ltd||Modern Manufacturing Initiative - Food and Beverage Sector||$119 895|
|East West Consultants||Accounting services for Office of the Agent- General London||$45 031|
|Escient Pty Ltd||Virtual Business Matching - Professional Services||$23 310|
|Export Connect Pty Ltd||USA Food and Beverage Export Guide||$10 970|
|FESCO||Senior Business Development Manager, Jinan||$97 544|
|Hays Specialist Recruitment||Temporary Staff Services||$602 489|
|Hoban Recruitment Pty Ltd||Temporary Staff Services||$12 727|
|Hudson Global Resources (Aust)||Temporary Staff Services||$241 063|
|JP Media||Food, Wine and Agribusiness Content Toolkit||$45 000|
|Len Piro Advisory||Plant Protein project||$27 273|
|Lorenza investments Pty Ltd||Business Analysis and Technology Advisory Services||$66 313|
|Maxima Training Group (Aust)||Temporary Staff Services||$29 119|
|McGregor Tan Research||Export Fundamentals Program Evaluation||$12 400|
|MEGT (Australia) Ltd||Temporary Staff Services||$44 027|
|Pitch PR||Support for Wine Tasting in The Netherlands||$11 923|
|PwC||South Australian Clinical Trials Portal Draft Report||$67 092||Randstad Pty Ltd||Temporary Staff Services||$420 113|
|Riverbourne Pty Ltd||Hyperscale Cloud Management (HCM) Procurement||$14 832|
|Shandong CCPIT (China Council for the Promotion of International Trade)||Management of Tasting SA - China Fisheries and Seafood Expo||$19 557|
|Talent International (SA) Pty Ltd||Temporary Staff Services||$94 801|
|Taptu Pty Ltd||Business Analysis and Technology Advisory Services||$182 745|
|TBWA Adelaide||International Education Marketing Plan||$10 000|
|TBWA Adelaide||DTI International Education Digital Campaign||$35 730|
|Vectra Corporation Ltd||Cyber Security Resource Augmentation||$67 500|
|Total||$2 532 825|
Risk and audit at a glance
Fraud detected in the agency
|Category/nature of fraud||Number of instances|
NB: Fraud reported includes actual and reasonably suspected incidents of fraud.
Strategies implemented to control and prevent fraud
- Financial Management Control Plan (FMCP)
- Financial authorisations
- Gifts and Benefits Register
- Complaints Management System
- Policies and Procedures Library
- Risk and Assurance Work Plan
- Compliance review of SSSA processes; and
- Public Interest Disclosure System.
The FMCP defines control elements deemed critical in the administration of relevant and reliable financial reporting. Each control is assessed throughout the financial year and action plans are implemented for any controls that are weak.
DTI financial authorisations are maintained and monitored quarterly through the e-procurement and ANZ Electronic Merchant Services (EMS) purchase card systems. Employee termination reports are reviewed regularly and required amendments to the e-procurement and purchase card authorisations are made in a timely manner.
In 2021-22, the Security Committee met regularly to progress tasks outlined in the Agency Security Plan and South Australian Protective Security Framework and South Australian Cyber Security Framework Attestations.
Data for previous years is available at: Department for Trade and Investment Annual Report Data - Dataset - data.sa.gov.au.
Public interest disclosure
Data for previous years is available at: Department for Trade and Investment Annual
Note: Disclosure of public interest information was previously reported under the Whistleblowers Protection Act 1993 and repealed by the Public Interest Disclosure Act 2018 on 1 July 2019.
Reporting required under the Carers’ Recognition Act 2005
DTI employees have access to carers’ leave in line with Commissioner’s Determination 3.1 Employment Conditions – Hours of Work, Overtime and Leave.
In the 2021-22 financial year, 64 DTI employees accessed 157.14 days of carers’ leave.
Number of public complaints reported
|Complaint categories||Sub-categories||Example||Number of Complaints 2021-22|
|Professional behaviour||Staff attitude||Failure to demonstrate values such as empathy, respect, fairness, courtesy, extra mile; cultural competency||0|
|Professional behaviour||Staff competency||Failure to action service request; poorly informed decisions; incorrect or incomplete service provided||0|
|Professional behaviour||Staff knowledge||Lack of service specific knowledge; incomplete or out-of-date knowledge||0|
|Communication||Communication quality||Inadequate, delayed or absent communication with customer||0|
|Communication||Confidentiality||Customer’s confidentiality or privacy not respected; information shared incorrectly||0|
|Service delivery||Systems/technology||System offline; inaccessible to customer; incorrect result/information provided; poor system design||0|
|Service delivery||Access to services||Service difficult to find; location poor; facilities/ environment poor standard; not accessible to customers with disabilities||0|
|Service delivery||Process||Processing error; incorrect process used; delay in processing application; process not customer responsive||0|
|Policy||Policy application||Incorrect policy interpretation; incorrect policy applied; conflicting policy advice given||0|
|Policy||Policy content||Policy content difficult to understand; policy unreasonable or disadvantages customer||0|
|Service quality||Information||Incorrect, incomplete, outdated or inadequate information; not fit for purpose||0|
|Service quality||Access to information||Information difficult to understand, hard to find or difficult to use; not plain English||0|
|Service quality||Timeliness||Lack of staff punctuality; excessive waiting times (outside of service standard); timelines not met||0|
|Service quality||Safety||Maintenance; personal or family safety; duty of care not shown; poor security service/ premises; poor cleanliness||0|
|Service quality||Service responsiveness||Service design doesn’t meet customer needs; poor service fit with customer expectations||0|
|No case to answer||No case to answer||Third party; customer misunderstanding; redirected to another agency; insufficient information to investigate||0|
|The Department for Trade and Investment is compliant with Premier and Cabinet Circular 039 – complaint management in the South Australian public sector (PC 039)||Y|
|The Department for Trade and Investment has communicated the content of PC 039 and the agency’s related complaints policies and procedures to employees.||Y|